Payment Terms
Payments may be made via cash, credit card (Visa or MasterCard), Eftpos or Automatic (Direct Debit) Payment. Members paying in person either via cash, credit card or Eftpos are required to make upfront monthly payments, at the start of each month to secure a class. Payment must be made prior to the commencement of the class, failure to make payment will result in potential loss of class.
Automatic (Direct Debit) Payments
Automatic (Direct Debit) Payments are ongoing and charged four weekly on a Monday. It is the responsibility of the member to have sufficient funds available in their nominated account or credit card. The member must ensure that the nominated account/credit card is able to accept direct debit payments and if these details change, it is the responsibility of the member to notify the Aquatic Safety Training Academy to update account details. Payments are due regardless of lesson attendance. Outstanding fees will result in the member being denied entry to their lesson until payment has been made. Attempted contact will be made via the contact details the member has provided at time of sign up. It is the responsibility of the member to ensure we have the correct details on file.
Cancellations
Cancellation of classes and/or automatic (direct debit) payment will require the member to complete and submit a Cancellation Form online or at the Aquatic Safety Training Academy by the end of that month. It is the responsibility of the member to cancel their membership. Non-attendance does not warrant a refund or cancellation.
Refund Policy
Refunds or Credits may be given in circumstances requiring an absence from learn to swim for four consecutive weeks or more e.g. major incident, hospitalization, broken limbs, medical condition precluding participation, moving house or relocation. All refund or credit applications must be received prior to the completion of the enrolled term and sent in writing to info@aquaticacademy.com.au. Credits will not be granted for any other reason including absences due to holidays, religious reasons, general illness, or for absences for less than three weeks (Make-up lessons are offered as an alternative subject to our Make Up Policy).
Make Up Policy
Make up lessons are only available for missed classes. The Aquatic Safety Training Academy must be advised that a child/swimmer will be away prior to their lesson time. There is a maximum of 2 make up lessons per swimmer, per school term. Make up lessons are valid for 10 weeks from the date of the missed class. Make up lessons can be booked 2 days in advance and are offered subject to availability. If the office is not informed of absence prior to the lesson start time, you are not eligible for a makeup lesson.
Showering
All patrons must shower prior to entering the pool. This enables us to maintain excellent water quality for all patrons to enjoy. Showers are located on pool deck of both pools and also in the change room facilities.
Duty of Care
The Swimming Instructor’s “Duty of Care” begins when your child is placed in their lesson and ceases at the end of their lesson. Children must not be left without supervision at any time during your visit to the Aquatic Safety Training Academy. Children and all other patrons are not permitted to enter the pools unless they are participating in a swimming lesson. You must ensure that you collect your child from their lesson on time. Whilst we know that children are exuberant and often very excited about their swimming lessons, we ask that they stay within arms’ reach whilst moving around the Aquatic Safety Training Academy and that you do not allow them to run during your visit.
In the Event of an Emergency
If the facility was to be subject to an emergency evacuation, please do not panic and follow the directions of staff. It is important that when moving through the facility during an emergency that you do not run. Please listen to the instruction that is offered by the trained staff and follow it. Your child will remain in the care of their Instructor whilst moving to the assembly area. We ask that you meet their class at the assembly area. Please do not take your child without the permission of staff until all participants have been accounted for.
Photography
From time to time we may wish to take photos of children during their lessons for promotional purposes. Prior to any photography occurring, your authorisation will be sort. Please advise the Swim School Coordinator or Facility Manager if you do not wish for your child to be photographed. If you wish to take photos of your child’s class, please seek permission of the Swim School Coordinator or Swim School Supervisor before doing so.
Visitors to the Aquatic Safety Training Academy
We welcome visitors to the Aquatic Safety Training Academy during your swimmers lesson time, but we ask you and your visitor’s follow the instruction of the staff and Aquatic Safety Training Academy rules at all times.
Smoking and Alcohol
Aquatic Safety Training Academy is a smoking and alcohol free area. Please refrain from these activities within the boundaries of the Aquatic Safety Training Academy.
